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Customer Service
2002 Academy Lane, Suite 110
Dallas, Texas USA
661-294-6227
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Q: Can you sing jingles in languages other than English?
A: Yes. There is an additional charge per jingle for languages other than English and you must provide us audio samples of each jingle for pronunciation purposes. These may be supplied to us on CD or via MP3.

Q: I only want three cuts, but the package minimum is ten…can I just buy three?
A: No.

Q: I have several stations in this market, can I split the package…and sing three for one station and four for the other?
A: No.

Q: Can I ‘mix and match’ cuts from similar packages?
A: Yes and No. You must buy the basic package for each package you wish to license. However, you can buy more than one package.

Q: How long can I use the jingles?
A: Studio Dragonfly jingles are licensed for an initial term of two years. Following the initial term, License will automatically renew for successive terms of one (1) year each, subject to a renewal fee equivalent to 10% of the initial license fee for each successive term. Station may cancel license renewal prior to the renewal date by providing written notice of cancellation thirty (30) days prior to the renewal date.

Q: Can I sing alternate versions of the same jingle?
A: Yes. For instance, you can have the same jingle cut sung as "One Oh Three Point Seven
KVIL" and also sung as "Happy Holidays From, KVIL". Additional re-sings of the same cut are only $135 per.

Q: If I buy a package now, can I come back later and buy additional cuts?
A: Yes, once you have purchased the basic package, you have exclusive rights to the entire package in your market and can come back at anytime and purchase additional cuts to add to your package.

Q: What about SHOUTS?
A: You can purchase the Shouts and Shout Louder collections of hundreds of generic shouts, regularly $99 each, for $89 each with the purchase of a Studio Dragonfly package. Custom shouts can be recorded for $50 each.

Q: What does (+AT,HS&I) mean and how much does it cost?

A: "Applicable Taxes, Handling, Shipping and Insurance". Applicable taxes are sales taxes and apply only to stations located in the State of Texas. Handling and Shipping is $35 within the US and covers the cost to FedEx the jingles to you. We only ship via FedEx so that we (and you) can track the package. Lastly, 'insurance' is a jingle insurance disc we make of every package. It costs an additional $35. For the $35 we keep a back-up copy of your package on file. If you ever lose your jingles, call us and we'll FedEx the back-up to you at no additional charge.

Q: Are Studio Dragonfly jingles market exclusive?
A: Yes...the 'market' being defined as a designated Arbitron metro survey area, or 25 miles from your antenna if you are not in an Arbitron defined market. Exclusivity only extends to a station's main signal and does not include translators and/or the Internet.

Q: What about the Internet?
A: Two things here: First, radio stations can stream these jingles on the net at no additional charge. However, there is no exclusivity on the Internet...and Internet-only stations can license any Studio Dragonfly package as well.

Q: Are Studio Dragonfly jingles available outside the United States?
A: Yes. Studio Dragonfly jingles are currently available world-wide, in English or Spanish only.

Q: How much does it cost for Shipping and Handling outside the US?
A: International shipping costs $35 USD in most areas.

Q: I want to get the jump on my competition. How do I get the latest information on new jingle releases before my competitors do?
A: Become a member of StudioDragonfly.com and we'll notify you as soon as new packages become available.

Q: The package I want has several solos...can I be assured that my package will be sung by the same person who sings on the demo?
A: No. However, we'll do everything in our power to approximate the sound on the demo..

Q: If you have a morning show syndicated in say, 3 markets… would you have to buy the package 3 times (once for each market)?
A: You bet. All Studio Dragonfly jingles are market exclusive. However, if the package is only being produced once...i.e. NOT different versions for each market...then there is a price break of $50 per cut in the syndicated markets. However, keep in mind that if you later want to syndicate your show in a fourth market...and that particular jingle package is already licensed there...then you will NOT be able to air the jingles in that market.
 
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